IT Service Desk Agent (Staggered Shift) - 1-Year Renewable Contract in Bali

Join RecruitFirst as an IT Service Desk Agent in beautiful Bali and become the first point of contact for end-users seeking technical assistance. This 1-year renewable contract offers a dynamic work environment with staggered shifts, ensuring 24/7 coverage. You'll be part of a dedicated team supporting a diverse range of IT services, from hardware and software issues to network problems. RecruitFirst is a leading recruitment agency in Bali, known for its innovative approach and commitment to employee development. This role is perfect for someone looking to leverage their IT skills in a fast-paced, supportive environment.

As an IT Service Desk Agent at RecruitFirst, you'll be the primary contact for end-users, troubleshooting and resolving their IT issues efficiently. You'll use tools like ServiceNow, Zoho, and other ITIL-aligned systems to manage and track incidents. Daily, you'll handle a variety of IT support requests, from password resets to complex technical problems. This role offers a unique opportunity to grow your IT service management skills while contributing to a company that values its employees and fosters a culture of continuous learning.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to end-users, resolving hardware, software, and network issues.
• Use ServiceNow and other ITIL-aligned systems to log, track, and manage incidents.
• Escalate complex issues to the appropriate technical teams.
• Document and maintain accurate records of all IT support activities.
• Collaborate with cross-functional teams to ensure seamless IT operations.
• Participate in on-call rotations to provide 24/7 coverage.
• Stay updated with the latest IT technologies and trends.
• Contribute to continuous improvement initiatives to enhance IT service delivery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support or a related role.
• Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong knowledge of ITIL framework and best practices.
• Proficiency in using ServiceNow, Zoho, and other IT service management tools.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment with staggered shifts.
• Fluency in English, both written and spoken.

🛠️ Keahlian

Lowongan Terkait