Healthcare Customer Service Representative

Join IQVIA as a Healthcare Customer Service Representative and become a vital link between patients, pharmacies, and medical professionals in our innovative health programs. This role offers a unique opportunity to make a meaningful impact in healthcare while working in a dynamic and supportive environment in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. As a Healthcare Customer Service Representative, you will be the first point of contact for patients and healthcare providers, ensuring their needs are met with the highest level of service and expertise.

In this role, you will handle incoming calls and emails, providing accurate information and guidance on our health programs. You will also assist in resolving any issues or concerns, ensuring a seamless experience for our customers. With your strong communication skills and dedication to customer satisfaction, you will play a crucial role in maintaining the trust and loyalty of our valued clients.

IQVIA is a leading global biopharmaceutical company committed to improving human health through innovation and collaboration. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from patients, pharmacies, and medical professionals, providing accurate information and guidance on health programs.
• Assist in resolving customer issues and concerns, ensuring a seamless and satisfying experience.
• Maintain accurate records of customer interactions and updates, using tools like Salesforce and ServiceNow.
• Collaborate with cross-functional teams to ensure timely and effective resolution of customer inquiries and complaints.
• Stay up-to-date with industry trends, regulations, and company policies to provide the best possible service.
• Participate in training programs and quality improvement initiatives to enhance your skills and knowledge.
• Adhere to company guidelines and maintain a high level of confidentiality and professionalism.
• Contribute to team goals and maintain a positive and supportive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, such as healthcare, business, or communication.
• Minimum of 2 years of experience in customer service, healthcare, or a related field.
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia.
• Proficiency in using customer service software, such as Salesforce, ServiceNow, or similar platforms.
• Excellent problem-solving and multitasking skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong attention to detail and a commitment to providing excellent customer service.
• Familiarity with healthcare industry regulations and best practices.

🛠️ Keahlian

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