Customer Service (CS) Commercial - Logistics

Are you a customer-focused professional with a passion for the dynamic world of logistics? BSA Logistics Indonesia is looking for a dedicated Customer Service (CS) Commercial professional to join our team in Makassar. In this role, you will be the primary point of contact for our customers, ensuring their needs are met with the highest level of service. As a member of our commercial team, you will handle customer inquiries, complaints, and requests, using our customer relationship management system (CRM) to track and resolve issues efficiently. You will also assist in the development of customer satisfaction surveys and reports, helping us to continuously improve our services. This is an exciting opportunity to be part of a growing company in the logistics industry, with the chance to develop your skills and advance your career.

BSA Logistics Indonesia is a leading provider of logistics services in Indonesia, with a strong reputation for reliability and customer satisfaction. Our Makassar office is at the heart of our operations, serving a diverse range of clients in the region. We offer a competitive salary, comprehensive benefits, and a supportive work environment. If you are a customer service professional with a passion for logistics and a desire to make a difference, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for customers, providing exceptional service and support.
• Handle customer inquiries, complaints, and requests, using our CRM system to track and resolve issues efficiently.
• Assist in the development of customer satisfaction surveys and reports.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the sales and operations teams to ensure customer needs are met.
• Provide training and support to new customers on our services and processes.
• Monitor customer satisfaction metrics and identify areas for improvement.
• Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the logistics or commercial industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in English and Indonesian languages.
• Experience with CRM systems, such as Salesforce or HubSpot.
• Ability to work in a fast-paced, dynamic environment.
• Strong organizational and time management skills.

🛠️ Keahlian

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